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FREQUENTLY ASKED QUESTIONS

These are the most frequently asked questions. If you have any further questions, please contact us.

DELIVERY AND CUSTOMER SERVICES

You will receive your medication in approximately 2 – 5 days from the day the doctor prescribes you medication. You will receive shipment and tracking information via text or email.

No. The packaging is discreet, a plain brown box with a mailing label, and there is no indication of what it contains.

You can email or call our customer service team with any questions about your order:

Email: info@gitmystride.com

Call: 844-818-1234

If you lose or spill your medication, please contact our customer service team:

Email: info@gitmystride.com

Call: 844-818-1234

If you purchased your medications from another pharmacy, reach out to that pharmacy for a refill.

UNDERSTANDING THE MEDICATIONS

Toenails grow very slowly. Treating the fungus with an antibiotic along with the topical solution helps the body fight the fungus more effectively as your nails grow.

No. The nail will start to show signs of improvement, but if you stop treatment, you will likely have a complete recurrence of the infection.

 

Continue taking all medication until the fungus is gone and the nail completely normal. Your doctor will assess how your treatment is going at 4 months and 8 months” replace with “the Doctor may assess how you are progressing towards the end of your treatment. You will then follow the maintenance schedule to prevent the infection from returning.

You can take it at any time, but it is recommended it is taken at the same time each day.

It is not necessary to eat food before or after taking the oral medication.

You can, but it’s not necessary. It is up to your personal preference.

The medication is unscented.

Some people experience side effects, such as a rash. Rashes can occur with any medication. However, they are extremely rare with antifungal antibiotics. If itching or rashes do occur, stop the medication immediately.

 

Headache, diarrhea, change in taste, mild nausea, and abnormal liver functions may be side effects of Terbinafine.  Nausea, vomiting, diarrhea, headache and dizziness may be side effects with Fluconazole.  These side effects are rare, but stop the medication immediately and see your doctor if they do occur.

USING THE MEDICATIONS AND TOENAIL MAINTENANCE

It is highly recommended you follow the medication instructions exactly as prescribed by the doctor for the best results. The use of the oral tablet in addition to the lacquer and cream will help prevent the fungus from spreading.

Yes, you can use bare or gloved hands for application of the topical antifungal cream and lacquer. You should always wash your hands with soap and water before and after application.

If you miss a dose, take it as soon as possible. Skip the missed dose if it is almost time for your next dose. Do not use two doses at one time. Remember the more compliant you are with following directions for each medication, the sooner you will see results.

Yes, it is important to remove any buildup on a weekly basis to allow better penetration of the cream and lacquer.

Rubbing alcohol applied with a cotton ball or piece of gauze is the preferred agent to remove the lacquer buildup.

It is best to use rubbing alcohol. It is important to remove lacquer buildup weekly to allow better penetration of cream and lacquer.

Yes, in order to achieve adequate penetration of the nail lacquer to its target area, removal of nail polish prior to application is needed.

We recommend you do not paint your toenails during treatment. Having a clean nail allows the medication to penetrate the surface more easily.

Yes, as the nail grows, you will want to trim the old nail.

UNDERSTANDING NAIL FUNGUS

On-i-co-my-co-sis is a fungal infection of the nails that causes discoloration, thickening, and separation from the nail bed. Onychomycosis occurs in 10% of the general population, 20% of people older than 60 years, and 50% of those older than 70 years.

Yes. That is why it is important to treat the fungus per the instructions provided. Common foot infections like athlete’s foot or toenail fungus can spread to others in your household from contact with bath mats, bathroom floors, and other communal areas where people walk in their bare feet.

Utilization of topical antifungal creams and lacquers, such as Ciclopirox, as part of a long-term maintenance program can prevent recurrence. You may need to go on another course of oral antifungals if needed.

The new nail growth appears clearer with a greater amount of lucidity and clarity. New nail growth will be smoother and softer with no discoloration. Remember it takes time for the nails to grow, so do not expect improvement immediately.

There will be no thickening, cracking, splitting, or discoloration on the nail. Continued maintenance will help to keep them this way.

No, onychomycosis will not cause scarring.

No. However, an untreated fungal infection of the feet or nails can lead to a severe bacterial infection of the legs called cellulitis.

Maintaining application of the antifungal cream, good hygiene by keeping the feet clean, and not walking barefoot are key factors in preventing acute infection and recurrence of onychomycosis and tinea pedis (athlete’s foot).

Yes, it can be painful. Onychomycosis is an infection which can cause inflammation and sometimes cause pain.

The nails grow very slowly. As the medications treat the area, you will see improvement over 3 – 6 months. Don’t get discouraged. Taking STRIDE nail health supplement may help speed the growth and healing process. As the nail grows, the clear area will be visible. When you follow the directions for all medications the results will be realized. However, if you are not consistent with the medication per directions, the improvement will be slower to appear.

INSURANCE

Insurance is not accepted by the preferred pharmacy for these products.FSA cards may be used as a payment option.

No, the medical team evaluates each patient’s needs to determine the best treatment options. For most people, treatment is successful. The more compliant you are with the directions on the prescription, the more likely it is that you will see success over time.

REFUND POLICY

No, there are no refunds on prescription products. The medical team evaluates each patient’s needs to determine the best treatment options. For most people, treatment is successful. The more compliant you are with the directions on the prescription, the more likely it is that you will see success over time.

OTHER QUESTIONS

We offer the free trial as a value-added service because many men with toenail fungus or Athlete’s Foot also have ED (erectile dysfunction).

You can cancel your subscription at any time by contacting us at info@gitmystride.com.

STRIDE THE ONE DAILY SUPPLEMENTS

The One Supplement supports new growth and helps with cell turnover as your skin regenerates, ensuring your body has the fuel for building new skin, healthy nails, and luxurious hair.

There is no one best time to take The One Supplement. The most important thing is to take it consistently. We recommend making The One Supplement a part of your daily routine, taking it at a time that works best for you.

The One Supplement is a natural dietary supplement formulated to be combined with a healthy lifestyle and diet. Always consult with your healthcare professional before using this supplement with other products.

The One Supplement is made with naturally sourced ingredients. It is both soy and gluten-free. The One Supplement is made with Non-GMO ingredients. You should discuss with your doctor before using if you have concerns about the ingredients.

If pregnant or nursing, consult your healthcare provider before taking this product.

STRIDE FOOT PEEL

We recommend STRIDE Foot Peels to anyone that has very thick skin on the soles of their feet and wants that brand-new-skin look and feel on your feet! Remember, this is a medical strength product and it will take a few days for the rejuvenation process to occur, so plan accordingly

STRIDE Foot Peel will make your feet feel and look brand new again! After your treatment, you can expect the skin on your feet to peel away in 3-14 days. This is normal and to be expected to uncover the beautiful new skin underneath.

You can use Stride Foot Peel whenever you see dry, hardened, callused, or dead skin. Our recommendation is to use the Peel every two months to keep your feet soft and smooth. We also recommend waiting at least two weeks after the initial application before using STRIDE Foot Peel again.

We recommend waiting two weeks after your first treatment before using STRIDE Foot Peel again.

For best results, we recommend soaking your feet in warm water daily while going through the peeling process.

Yes, we include two plastic booties for your treatment.

No, STRIDE Foot Peels are not reusable.

You do not need to remove your nail polish; however, there is a possibility your nail polish could dull or fade.

Yes, purchase 2 or more STRIDE products and receive a 15% discount at checkout. To easily purchase all 3 products, add the STRIDE Bundle to your cart.

STRIDE FOOT CREAM

The skin on your feet is thicker than the rest of the skin on your body and can easily become dry and cracked. Our STRIDE Foot Cream is a medical strength treatment that not only deeply nourishes parched skin but also rejuvenates and restores them to the soft, supple, beautiful feet you once had.

Apply STRIDE Foot Cream to clean skin, once or twice daily depending on the condition of the skin on your feet. We recommend massaging STRIDE Foot Cream into your feet after a bath or shower.

We recommend STRIDE Foot Cream to anyone with cracked, calloused, scaly, and dry skin who wants their feet to look beautiful and feel soft and smooth. We’re tough on our feet, so why not show them a little love with STRIDE Foot Cream? STRIDE Foot Cream can also help treat and prevent fungal infections of the feet and nails.

Yes, purchase 2 or more STRIDE products and receive a 15% discount at checkout. To easily purchase all 3 products, add the STRIDE Bundle to your cart.

STRIDE PRODUCT BUNDLE

For the best clinically-backed results, we recommend using the supplement, cream, and peel together. However, you will still benefit from the individual products.

No, purchasing 2 or more of any STRIDE products qualifies for the discount.

No, when purchasing 2 or more STRIDE products in a single transaction, the 15% discount will automatically be applied at checkout.

Please visit the individual product pages to learn more about STRIDE The One Supplement, STRIDE Foot Peel, and STRIDE Foot Cream.

Yes, purchase 2 or more STRIDE products and receive a 15% discount at checkout. To easily purchase all 3 products, add the STRIDE Bundle to your cart.

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